Support

For the game “Dead Reckoning”. Most of what people ask about is below.

Playing

I can't feel anything

The vibration is how you play, so this one matters. Check that Settings › Sounds & Haptics › System Haptics is on, and that your device is not in a low-power state that mutes haptics. A thick case damps the feeling considerably — try it without one. If your device has no haptic hardware, the game will run but the dark modes will not be playable as intended.

I start it and the screen is just black

That is the game, but it is not where you should be starting. Open the settings from the home screen and set the darkness to Normal, which shows the map and the ball. Play a few levels that way, learn what the tilting feels like, then move up to Half mask and eventually Full mask.

The ball won't move

Hold the device flat, then tilt further than feels necessary — a very small tilt is ignored so that a shaky hand does not send the ball drifting. If nothing happens at all, put the device down flat for a moment and start the level again. Playing while lying down or in a moving vehicle confuses the sense of level and makes the ball behave strangely.

I'm lost in the dark

Feel for a wall and stay on it. Tilt into a wall and the ball slides along it, scraping as it goes, and that scrape is the only reliable landmark you have. Follow it until it stops — that is a corner, and corners are how you count your way through a maze you cannot see. If everything has gone silent, the ball has stopped moving: tilt further to get it going again.

I can't remember the map

Look at it for as long as you like — the preview has no timer. Rather than memorising the whole shape, memorise the turns: “right at the second corner” carries further in the dark than a picture does. If you lose the thread, use Retry, which takes you back to the map so you can look again.

Can I pause?

Yes. A call, a lock or switching apps freezes the ball, and so does the pause button. The map is never shown while a run is in progress, so pausing does not give you another look at it. When you continue, you get a three-second countdown to get your hands back into position first.

The last two levels seem impossible

They are meant to be the hard ones. They open into rooms with very little in them, so there is nothing to touch and nothing to correct against. Push off from a wall you know, cross with as little tilt as you can manage, and expect to meet the far side before you find the hole. Playing those two on Half mask first is a reasonable way in.

Progress and records

Where is my progress kept?

On your device, in the app's own storage. It holds the highest level you have opened, your best time and fewest wall hits for each level, and your darkness setting. It never leaves the device.

I deleted the app and lost everything

Unfortunately that is permanent. Progress lives only on the device, with no account and no cloud copy, so there is nothing for us to restore. Deleting the app deletes it.

Can I start over?

Deleting the app and installing it again clears everything and starts you back at the first level. There is no undo, so only do it if that is what you want.

Accessibility

Text scales with your system text size setting. Buttons are sized to be easy to hit, and the on-screen controls are labelled for VoiceOver. If you prefer or need to play by sight, Normal keeps the map and the ball visible the whole way through, and every level can be finished that way — records and unlocking work the same in all three settings. If you find something that is hard to use, please write to us; that kind of report is genuinely useful.

Getting in touch

Bugs, ideas and complaints all go to Christinaevans270@gmail.com. If you are reporting something going wrong, please include your device model, your iOS version, the level and darkness setting you were on, and what you felt happen.

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